Privacy policy

This Privacy Policy explains how Pelicandepot (“we,” “us,” or “our”) collects, uses, protects, and shares information when you visit our website, place an order, contact support, or interact with our online services.

1) Information You Provide

When you use Pelicandepot, we may collect information you submit directly, including:

Name, email address, and phone number
Billing address and shipping address
Order details, selected products, checkout notes, and delivery instructions
Customer service messages, return requests, and account inquiries
Account details if you choose to create an account

2) Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, such as:

IP address, browser type, device type, operating system, and timestamps
Pages visited, links clicked, referral sources, and general site activity
Approximate location based on IP address
Cookies and similar technologies used for cart functions, checkout, analytics, security, and website performance

3) Payment Information

Payments are processed through secure third-party payment providers. Pelicandepot does not store full credit card or debit card numbers on our systems.

4) How We Use Information

We use collected information to:

Process purchases and complete order fulfillment
Send receipts, order confirmations, and tracking updates
Respond to customer questions, return requests, and support issues
Verify transactions and help prevent fraud
Improve website performance, product listings, and customer experience
Maintain business records and comply with legal obligations
Send promotional messages only if you choose to receive them

You may unsubscribe from promotional emails at any time.

5) When Information May Be Shared

We may share limited information with:

Payment processors for secure transactions
Shipping carriers and fulfillment partners to deliver orders
Website hosting, analytics, email, SMS, and customer support providers
Professional advisors, including legal, accounting, or tax support
Authorities if required by law or needed to protect rights, safety, or property
Business transfer parties if the business is sold, merged, or reorganized

We do not sell personal information for money. Some analytics or advertising technologies may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.

6) Your Privacy Choices

You may contact us to request:

Access to personal information we maintain about you
Correction of inaccurate information
Deletion of eligible personal information
Help unsubscribing from marketing messages
Information about cookies or data-sharing options

We may verify your identity before completing certain privacy requests.

7) Cookies

Cookies help the website remember cart activity, support checkout, improve site security, and measure performance. You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

8) Security and Retention

We use reasonable safeguards to help protect personal information. We keep information only as long as needed for order fulfillment, customer support, accounting, fraud prevention, legal compliance, and dispute resolution.

9) Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

10) Contact

Pelicandepot
300 Fannin Street, Shreveport, LA 71101
Phone: (318) 432-8634
Email: help@pelicandepot.com