Shipping policy
This Shipping Policy explains how Pelicandepot handles order processing, delivery estimates, tracking, and shipment-related concerns.
1) Shipping Coverage
We ship to U.S. addresses. Some items may be limited by carrier rules, product size, product weight, destination access, or special handling requirements.
2) Order Processing
Most in-stock orders are prepared within 1–2 business days, Monday through Friday, excluding holidays.
Orders that require additional verification, stock confirmation, or special handling may take longer. If a delay occurs, we will contact you using the information provided at checkout.
3) Estimated Delivery Times
After an order is dispatched, estimated delivery times are generally:
- Standard shipping: 3–7 business days
- Expedited shipping: 2–5 business days, when available
- Oversized or special-handling items: timing may vary depending on carrier scheduling and destination
Delivery estimates are not guarantees. Weather, holidays, high-volume periods, carrier delays, and incorrect addresses may affect delivery timing.
4) Tracking Information
Tracking details are emailed once a shipping label is created. Carrier scans may take up to 48 hours to appear after the package is received by the carrier.
5) Multiple Shipments
Orders containing multiple products may ship separately. If that happens, you may receive more than one tracking number.
6) Address Accuracy
Customers are responsible for entering a complete and accurate shipping address. If a package is returned because of an incorrect or incomplete address, reshipping fees may apply.
7) Damaged, Missing, or Delayed Packages
If your package is damaged, missing, or significantly delayed, contact help@pelicandepot.com within 7 days of delivery or the expected delivery date.
Please include:
- Order number
- Tracking number
- Photos of damage, if applicable
- A short description of the issue
Shipping Support
Phone: (318) 432-8634
Email: help@pelicandepot.com